63 Ofertas de Account Management en Ecuador

Puesto de Atención al Cliente Remoto a Tiempo Completo

- Salario: $600/mes y bono

- Horario: 5 días a la semana

- Horario regular: Martes-Viernes: 11:00-20:00 y Sábado: 10:00-19:00

Requisitos:

- Dominio del inglés para poder realizar y recibir llamadas con los clientes.

- Disponer de computadora propia e internet estable.

- Dominio de herramientas de internet, saber editar texto en hojas de cálculo y redacción profesional.

- Capacidad para aprender y mantener un amplio conocimiento (sector seguros).

Responsabilidades:

El puesto principal consiste principalmente en la atención al cliente, pero también se realizarán otras tareas, como la atención a agentes/prestamistas, la gestión de aseguradoras/agentes, la entrada/edición/organización de datos, el marketing, las ventas y el trabajo de secretaría. Esta persona será la cara hacia el cliente de la empresa, ya que está en primera línea, por lo que es importante que se comunique con los demás. Además, estará sola sin respaldo, por lo que deberá ser capaz de manejar situaciones por sí sola en ocasiones y priorizar tareas. Ninguna otra persona en la empresa habla español.

Este es un puesto remoto que puede realizarse desde su casa siempre que el entorno no interfiera con su trabajo ni con los clientes. La capacitación será de jornada completa durante el primer mes y luego continuará a su propio ritmo. Después de la capacitación, se espera que el candidato maneje las situaciones más comunes de forma independiente. Las personas con experiencia en ventas destacarán al aplicar al puesto.

Descripción de la empresa:

We Care Insurance es un broker de seguros independiente dedicada a ayudar a la comunidad y a servir a familias, tanto grandes como pequeñas. Nos enfocamos en brindar soluciones de seguros personalizadas para satisfacer las necesidades únicas de cada cliente. Nuestra misión es brindar seguros de forma transparente y simple.

Job Type: Full-time

Pay: From $.00 per hour

Expected hours: 40 per week

Application Question(s):

• ¿Funciona este horario: Martes-Viernes: 11:00-20:00 y Sábado: 10:00-19:00?
• ¿Funciona este salario: $60 /mes?

¿Funciona este salario?

Experience:

• customer: 1 year (Preferred)

Language:

• Ingles (Required)

Customer Service Representative – ENGLISH Required

Overview

Our client is seeking a motivated and detail-oriented Customer Service Representative to join their remote warranty services team. In this role, you'll be the main point of contact for customers seeking updates on their warranty claims. You'll communicate directly with the claims department to ensure customers receive accurate, timely, and courteous assistance.

If you're passionate about delivering great customer experiences and enjoy working in a collaborative, remote environment — we'd love to meet you

Responsibilities

• Handle inbound and outbound calls to provide warranty claim updates.
• Deliver clear, professional, and empathetic support to customers.
• Work closely with the claims team to verify and relay accurate claim information.
• Document all customer interactions and claim details in company systems.
• Escalate complex or urgent issues to the appropriate team members.
• Maintain strong knowledge of company warranty policies and procedures.
• Contribute to a supportive and positive remote team culture.

Please note: This is an English-speaking role. Candidates must be able to communicate clearly and professionally in English, both written and verbal.

Requirements

• Fluent English (spoken and written); C2 certification or time spent in an English-speaking country (Required)
• 3–5 years of recent, English-speaking customer service experience, ideally in warranty, insurance, or call center settings.
• Bachelor's degree required (any field).
• Strong analytical and communication skills.
• Excellent written and verbal communication skills
• Proficiency with CRM platforms and virtual collaboration tools (Zoom, Teams, Slack).
• Highly organized and detail-oriented
• Self-starter who can work independently and manage time well
• Professional, reliable, and organized with a focus on quality customer service.
• Remote-ready setup: reliable computer, dual monitors, smartphone, headset and stable internet
• A quiet, professional environment suitable for making outbound calls
• Willingness to work flexible hours to align with U.S. time zones when needed

Shift:

8:00 AM EST to 5:00 PM EST (7:00 AM to 4:00 PM Ecuador Time), Monday to Friday

To Apply:

Please submit yourresume and a cover letter in English outlining your relevant experience and why you believe you would be an excellent fit for this role. We appreciate all applications, but only selected candidates will be contacted for further steps in the hiring process. Please make sure to submit the required documents to be considered for the role.

Job Types: Full-time, Contract

Role Description

This is a full-time, on-site role for a Customer Service Specialist located in Tumbaco. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, handling customer inquiries via phone, and enhancing the overall customer experience. The role involves managing customer interactions, resolving issues, and providing information about our services.

Qualifications

• Customer Support and Customer Service skills
• Customer Satisfaction and Customer Experience skills
• Phone Etiquette skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Experience in the design or architecture industry is a plus
• Bachelor's degree in any field is preferred

WindshieldHUB is one of the fastest-growing on-demand services in the US. We take pride in providing best-in-class customer service to our clients with a strong vision and tradition. The role of a Customer Service Representative includes providing top-quality customer service, actively listening to clients' inquiries and complaints, providing accurate information in return, increasing brand value, and inspiring loyalty through every interaction.

Join Us in Our Exciting New Chapter in Ecuador

We are thrilled to announce WindshieldHUB's expansion to the vibrant city of Guayaquil, Ecuador. Our state-of-the-art office is located in the esteemed Cardeca Business Center in Turi, boasting panoramic views of the enchanting Cuenca skyline.

Please note that this position requires on-site presence and will not be remote. We are eager to welcome you in person and embark on this exhilarating journey together in the heart of Cuenca.

Skills and Qualities Required

• Good communication skills
• Active Listener
• Decision-maker
• Tech-savvy
• KPI-oriented
• Punctual
• Energetic
• Articulate
• English Level C1 or C2

The ideal candidate's profile for this role combines exceptional professionalism and independent thinking. You will be expected to make intelligent decisions for the customer within seconds. Of course, you must be an outstanding listener to understand the customer's needs appropriately. You will be expected to have an organized work ethic, respecting others and your time.

We are currently looking to fill both afternoon and evening shifts.

A Day at the Job

• You can deal with inbound Customer Service and business support calls with quality responses and volume.
• Display positive energy and stay motivated while working out complex problems for customers.
• Display active listening, interjecting, and paraphrasing customer requests to confirm and specify needs.
• Use SOPs as guidelines while making confident decisions to benefit customers and acting upon them.
• Be ready to help customers with their problems on our digital self-service platform.
• Display self-motivation to achieve assigned targets, organizational goals, and objectives
• Meet all KPIs for CSRs: quality, average handle time, and schedule compliance.
• Other duties assigned by your supervisor

• Schedule Service for our Customers

• What is your level of proficiency in English?

• How many years of Customer Service experience do you currently have?
• Have you ever worked for an American company or in a role that required interaction with American customers?
• We must fill this position urgently. Can you start immediately?

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Job Description
WindshieldHUB is one of the fastest-growing on-demand services in the US. We take pride in providing best-in-class customer service to our clients with a strong vision and tradition. The role of a Customer Service Representative includes providing top-quality customer service, actively listening to clients' inquiries and complaints, providing accurate information in return, increasing brand value, and inspiring loyalty through every interaction.

Join Us in Our Exciting New Chapter in Ecuador
We are thrilled to announce WindshieldHUB's expansion to the vibrant city of
Machala, Ecuador.
Our state-of-the-art office is located in the esteemed Cardeca Business Center in Turi, boasting panoramic views of the enchanting Cuenca skyline.

Please note that this position requires on-site presence and will not be remote. We are eager to welcome you in person and embark on this exhilarating journey together in the heart of Cuenca.

Skills And Qualities Required

• Good communication skills
• Active Listener
• Decision-maker
• Tech-savvy
• KPI-oriented
• Punctual
• Energetic
• Articulate
• English Level C1 or C2

The ideal candidate's profile for this role combines exceptional professionalism and independent thinking. You will be expected to make intelligent decisions for the customer within seconds. Of course, you must be an outstanding listener to understand the customer's needs appropriately. You will be expected to have an organized work ethic, respecting others and your time.

We are currently looking to fill both afternoon and evening shifts.

A Day at the Job

• You can deal with inbound Customer Service and business support calls with quality responses and volume
• Display positive energy and stay motivated while working out complex problems for customers
• Display active listening, interjecting, and paraphrasing customer requests to confirm and specify needs
• Use SOPs as guidelines while making confident decisions to benefit customers and acting upon them
• Be ready to help customers with their problems on our digital self-service platform
• Display self-motivation to achieve assigned targets, organizational goals, and objectives
• Meet all KPIs for CSRs: quality, average handle time, and schedule compliance
• Other duties assigned by your supervisor
• Schedule Service for our Customers
• What is your level of proficiency in English?
• How many years of Customer Service experience do you currently have?
• Have you ever worked for an American company or in a role that required interaction with American customers?
• We must fill this position urgently. Can you start immediately?

Powered by JazzHR

9vVofQBept

WindshieldHUB is one of the fastest-growing on-demand services in the US. We take pride in providing best-in-class customer service to our clients with a strong vision and tradition. The role of a Customer Service Representative includes providing top-quality customer service, actively listening to clients' inquiries and complaints, providing accurate information in return, increasing brand value, and inspiring loyalty through every interaction.

Join Us in Our Exciting New Chapter in Ecuador

We are thrilled to announce WindshieldHUB's expansion to the vibrant city of Machala, Ecuador. Our state-of-the-art office is located in the esteemed Cardeca Business Center in Turi, boasting panoramic views of the enchanting Cuenca skyline.

Please note that this position requires on-site presence and will not be remote. We are eager to welcome you in person and embark on this exhilarating journey together in the heart of Cuenca.

Skills and Qualities Required

• Good communication skills
• Active Listener
• Decision-maker
• Tech-savvy
• KPI-oriented
• Punctual
• Energetic
• Articulate
• English Level C1 or C2

The ideal candidate's profile for this role combines exceptional professionalism and independent thinking. You will be expected to make intelligent decisions for the customer within seconds. Of course, you must be an outstanding listener to understand the customer's needs appropriately. You will be expected to have an organized work ethic, respecting others and your time.

We are currently looking to fill both afternoon and evening shifts.

A Day at the Job

• You can deal with inbound Customer Service and business support calls with quality responses and volume.
• Display positive energy and stay motivated while working out complex problems for customers.
• Display active listening, interjecting, and paraphrasing customer requests to confirm and specify needs.
• Use SOPs as guidelines while making confident decisions to benefit customers and acting upon them.
• Be ready to help customers with their problems on our digital self-service platform.
• Display self-motivation to achieve assigned targets, organizational goals, and objectives
• Meet all KPIs for CSRs: quality, average handle time, and schedule compliance.
• Other duties assigned by your supervisor

• Schedule Service for our Customers

• What is your level of proficiency in English?

• How many years of Customer Service experience do you currently have?
• Have you ever worked for an American company or in a role that required interaction with American customers?
• We must fill this position urgently. Can you start immediately?

9vVofQBept

Customer Service Representative – ENGLISH Required

About the Role

Our client is seeking a motivated and detail-oriented 
Customer Service Representative
 to join their team. In this role, you will be the first point of contact for new leads generated through social media and phone calls. Your primary responsibility will be to engage with these leads, qualify their interest, and ensure they are scheduled promptly with our sales team for follow-up.

This is an excellent entry-level opportunity for someone with a digital marketing background who enjoys customer-facing work and wants to grow their career in a fast-paced, dynamic environment.

Please note:
 This is an English-speaking role. Candidates must be able to communicate clearly and professionally in English, both written and verbal.

Key Responsibilities

• Respond to inbound inquiries from social media platforms, phone calls, and other lead sources in a timely and professional manner in English.
• Qualify leads based on established criteria and hand them off to the sales team.
• Schedule appointments or sales calls for qualified prospects.
• Accurately record and update lead information in the CRM system.
• Collaborate with the marketing and sales teams to ensure a smooth handoff of leads.
• Provide basic follow-up and nurturing for leads when necessary.
• Assist with entry-level digital marketing tasks such as posting on social media, updating content, and supporting online campaigns.
• Track and report on lead intake metrics and performance.

Requirements

• Fluent English (spoken and written); C1/C2 certification or time spent in an English-speaking country (Required)
• Bachelor's degree in Marketing, or Digital Marketing (Preferred)
• Experience with digital marketing tools (e.g., Canva, email marketing platforms, basic SEO knowledge)
• Strong analytical and communication skills.
• Excellent written and verbal communication skills
• Comfortable using Google Workspace (Docs, Sheets, Gmail, etc.)
• Proficiency with Microsoft Excel/Google Sheets; experience with analytics/reporting tools is a plus.
• Familiarity with major social media platforms (Instagram, TikTok, YouTube, etc.).
• Highly organized and detail-oriented
• Ability to multitask, prioritize, and work both independently and as part of a team.
• Remote-ready setup: reliable computer, dual monitors, smartphone, headset and stable internet
• Have a quiet, professional environment suitable for taking calls
• Willingness to work flexible hours to align with U.S. time zones when needed

What Our Client Offers

• Competitive entry-level compensation.
• Full training and onboarding.
• Opportunity for growth within the marketing team.
• Flexible remote work environment.
• A supportive team culture with ongoing professional development.

Shift

8:00 AM EST to 5:00 PM EST (7:00 AM to 4:00 PM Ecuador Time), Monday to Friday

To Apply

• Please submit your
  resume and a cover letter in English
  outlining your relevant experience and why you believe you would be an excellent fit for this role. We appreciate all applications, but only selected candidates will be contacted for further steps in the hiring process. Please make sure to submit the required documents in English to be considered for the role.

WindshieldHUB is one of the fastest-growing on-demand services in the US. We take pride in providing best-in-class customer service to our clients with a strong vision and tradition. The role of a Customer Service Representative includes providing top-quality customer service, actively listening to clients' inquiries and complaints, providing accurate information in return, increasing brand value, and inspiring loyalty through every interaction.

Join Us in Our Exciting New Chapter in Ecuador

We are thrilled to announce WindshieldHUB's expansion to the vibrant city of Guayaquil, Ecuador. Our state-of-the-art office is located in the esteemed Cardeca Business Center in Turi, boasting panoramic views of the enchanting Cuenca skyline.

Please note that this position requires on-site presence and will not be remote. We are eager to welcome you in person and embark on this exhilarating journey together in the heart of Cuenca.

Skills and Qualities Required

• Good communication skills
• Active Listener
• Decision-maker
• Tech-savvy
• KPI-oriented
• Punctual
• Energetic
• Articulate
• English Level C1 or C2

The ideal candidate's profile for this role combines exceptional professionalism and independent thinking. You will be expected to make intelligent decisions for the customer within seconds. Of course, you must be an outstanding listener to understand the customer's needs appropriately. You will be expected to have an organized work ethic, respecting others and your time.

We are currently looking to fill both afternoon and evening shifts.

A Day at the Job

• You can deal with inbound Customer Service and business support calls with quality responses and volume.
• Display positive energy and stay motivated while working out complex problems for customers.
• Display active listening, interjecting, and paraphrasing customer requests to confirm and specify needs.
• Use SOPs as guidelines while making confident decisions to benefit customers and acting upon them.
• Be ready to help customers with their problems on our digital self-service platform.
• Display self-motivation to achieve assigned targets, organizational goals, and objectives
• Meet all KPIs for CSRs: quality, average handle time, and schedule compliance.
• Other duties assigned by your supervisor

• Schedule Service for our Customers

• What is your level of proficiency in English?

• How many years of Customer Service experience do you currently have?
• Have you ever worked for an American company or in a role that required interaction with American customers?
• We must fill this position urgently. Can you start immediately?

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WindshieldHUB is one of the fastest-growing on-demand services in the US. We take pride in providing best-in-class customer service to our clients with a strong vision and tradition. The role of a Customer Service Representative includes providing top-quality customer service, actively listening to clients' inquiries and complaints, providing accurate information in return, increasing brand value, and inspiring loyalty through every interaction.

Join Us in Our Exciting New Chapter in Ecuador

We are thrilled to announce WindshieldHUB's expansion to the vibrant city of Machala, Ecuador. Our state-of-the-art office is located in the esteemed Cardeca Business Center in Turi, boasting panoramic views of the enchanting Cuenca skyline.

Please note that this position requires on-site presence and will not be remote. We are eager to welcome you in person and embark on this exhilarating journey together in the heart of Cuenca.

Skills and Qualities Required

• Good communication skills
• Active Listener
• Decision-maker
• Tech-savvy
• KPI-oriented
• Punctual
• Energetic
• Articulate
• English Level C1 or C2

The ideal candidate's profile for this role combines exceptional professionalism and independent thinking. You will be expected to make intelligent decisions for the customer within seconds. Of course, you must be an outstanding listener to understand the customer's needs appropriately. You will be expected to have an organized work ethic, respecting others and your time.

We are currently looking to fill both afternoon and evening shifts.

A Day at the Job

• You can deal with inbound Customer Service and business support calls with quality responses and volume.
• Display positive energy and stay motivated while working out complex problems for customers.
• Display active listening, interjecting, and paraphrasing customer requests to confirm and specify needs.
• Use SOPs as guidelines while making confident decisions to benefit customers and acting upon them.
• Be ready to help customers with their problems on our digital self-service platform.
• Display self-motivation to achieve assigned targets, organizational goals, and objectives
• Meet all KPIs for CSRs: quality, average handle time, and schedule compliance.
• Other duties assigned by your supervisor

• Schedule Service for our Customers

• What is your level of proficiency in English?

• How many years of Customer Service experience do you currently have?
• Have you ever worked for an American company or in a role that required interaction with American customers?
• We must fill this position urgently. Can you start immediately?

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