0 Ofertas de Help Desk en Ecuador
Customer Support Agent
Hoy
Trabajo visto
Descripción Del Trabajo
Customer Support Agent (Bilingual: English<>Spanish)
The Business Context
You already use AI in many ways—like deciding what products and services to order—and it may be most familiar to you as a chatbot, as an avatar-maker, or as a way to unlock your screen. But here's what AI may be able to help the world with: finding medical diagnoses, teaching you about scientific research, and calculating the complexities of any function.
But, like humans, algorithms are what they eat. They're only as good as the rules they know and the data they're trained on. We're the team that helps model these behaviors.
About the Role
Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.
Job Overview
We are looking for a bilingual, customer-oriented support agent fluent in English and Spanish. This role requires addressing customer inquiries via phone, email, and live chat, focused on retirement plan support, account integrations, activations/deactivations, and technical troubleshooting. While prior experience in retirement plans (401k, IRA, Profit Sharing Plans) is beneficial, it is not mandatory.
Key Responsibilities
- Provide prompt, accurate, and bilingual support via phone, email, and live chat, ensuring a positive experience for both English and Spanish-speaking customers.
- Assist with account activation, integration troubleshooting, and product-related inquiries.
- Deliver accurate guidance on client's retirement plan offerings (401k, IRA, Profit Sharing Plans).
- Troubleshoot technical issues and escalate complex cases as needed.
- Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.
- Collaborate with internal teams to escalate issues efficiently and improve customer service.
Qualifications
- High school diploma or equivalent; a degree in Business, Finance, or IT is a plus.
- Bilingual fluency in Spanish and English, with strong verbal and written communication skills in both languages.
- Previous customer service experience, ideally within technical support or financial services.
- Familiarity with retirement plans or financial account management (401k, IRA) is advantageous.
- Proficiency in Zendesk and Aircall is preferred.
- Excellent multitasking, problem-solving, and organizational skills in a fast-paced environment.
- High attention to detail and ability to work both independently and as part of a remote team.
- Must pass a background check.
Remote – Preferred locations: Costa Rica, Belize, Mexico
Hours:
45-50 hours per week
9-6pm US-ET
Must be able to work US-East Coast/New York Time Zone
Compensation
- Type: Hourly
- Rate: $5/hour
Employment type: Contract
Workplace type: Remote
Seniority level: Entry Level
Customer Support Specialist
Hoy
Trabajo visto
Descripción Del Trabajo
Company Description
We suggest you enter details here.
Role Description
This is a full-time on-site role for a Customer Support Specialist located in Quito. The Customer Support Specialist will be responsible for assisting customers with their inquiries and issues, providing technical support, ensuring customer satisfaction, and maintaining a high level of customer service. Day-to-day tasks include responding to customer queries via phone, email, or chat, troubleshooting technical problems, and resolving customer complaints. The role also involves analyzing customer feedback to improve service delivery and working closely with other teams to provide comprehensive customer support.
Qualifications
- Customer Support and Technical Support skills
- Interpersonal Skills and Customer Satisfaction experience
- Analytical Skills for problem-solving and improving service delivery
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Experience in a similar role is a plus
- Bachelor's degree or equivalent in a related field is preferred
Sé el primero en saberlo
Acerca de lo último Help desk Empleos en Ecuador !