3 Ofertas de Help Desk en Ecuador
TECNICO SOPORTE HELP DESK
Quito, Pichincha
VITEC
Publicado hace 27 días
Trabajo visto
Descripción Del Trabajo
Buscamos un Técnico de Soporte Help Desk que tenga sólidos conocimientos y experiencia en la resolución de problemas de hardware y software, habilidades comunicacionales para brindar asistencias a usuarios de forma remota y presencial.
br>Conocimientos tecnicos:
Sistemas Operativos: Dominio de Windows, a nivel de usuario y básico de administración. Esto incluye instalación, configuración, resolución de problemas comunes, gestión de archivos y permisos.
H rdware: Conocimiento de componentes de computadoras (CPU, RAM, disco duro, etc.), periféricos (impresoras, escáneres) y capacidad para diagnosticar y solucionar problemas básicos de hardware. Software: Experiencia con suites de oficina (Microsoft Office, Google Workspace), navegadores web, software antivirus y aplicaciones empresariales comunes. Capacidad para instalar, configurar y solucionar problemas de software.
Redes: Comprensión de conceptos básicos de red (IP, DNS, DHCP), conectividad (Wi-Fi, Ethernet), y capacidad para diagnosticar problemas de red simples. < r>Sistemas de Tickets: Familiaridad con herramientas de gestión de tickets para registrar, priorizar y escalar incidentes. br>Seguridad Informática Básica: Conocimiento de buenas prácticas de seguridad, identificación de amenazas comunes (phishing, malware) y cómo proteger la información del usuario.
br>Habilidades sociales:
Comunicación Clara y Efectiva br>Orientación al Cliente y Empatía < r>Capacidad de Resolución de Problemas br>Organización y Gestión del Tiempo < r>Proactividad y Aprendizaje Continuo
Trabajo en Equipo
Pensamiento Crítico:
br>Conocimientos tecnicos:
Sistemas Operativos: Dominio de Windows, a nivel de usuario y básico de administración. Esto incluye instalación, configuración, resolución de problemas comunes, gestión de archivos y permisos.
H rdware: Conocimiento de componentes de computadoras (CPU, RAM, disco duro, etc.), periféricos (impresoras, escáneres) y capacidad para diagnosticar y solucionar problemas básicos de hardware. Software: Experiencia con suites de oficina (Microsoft Office, Google Workspace), navegadores web, software antivirus y aplicaciones empresariales comunes. Capacidad para instalar, configurar y solucionar problemas de software.
Redes: Comprensión de conceptos básicos de red (IP, DNS, DHCP), conectividad (Wi-Fi, Ethernet), y capacidad para diagnosticar problemas de red simples. < r>Sistemas de Tickets: Familiaridad con herramientas de gestión de tickets para registrar, priorizar y escalar incidentes. br>Seguridad Informática Básica: Conocimiento de buenas prácticas de seguridad, identificación de amenazas comunes (phishing, malware) y cómo proteger la información del usuario.
br>Habilidades sociales:
Comunicación Clara y Efectiva br>Orientación al Cliente y Empatía < r>Capacidad de Resolución de Problemas br>Organización y Gestión del Tiempo < r>Proactividad y Aprendizaje Continuo
Trabajo en Equipo
Pensamiento Crítico:
Lo sentimos, este trabajo no está disponible en su región
0
IT Support Specialist
Guayaquil, Guayas
Teamficient SAS
Publicado hace 10 días
Trabajo visto
Descripción Del Trabajo
Position Title: IT Support Specialist
Location: Remote br>Employment Type: Full-Time
Experience Level: 3+ Years
Company: Teamficient - Range: $800 - $1000 (Negotiable for highly experienced candidates)
Job Overview:
We are looking for a proactive and detail-oriented IT Support Specialist to execute technical tasks, assist with development rollouts, and provide 24/7 support coverage for our client platform. This role is essential in maintaining system reliability, resolving technical issues efficiently, and ensuring timely coordination with internal teams.
Key Responsibilities:
Implement feature requests and provide technical solutions in coordination with the development team
Respond to and manage technical support inquiries, ensuring quick turnaround and resolution
Troubleshoot system bugs and escalate complex issues to the IT Manager when necessary
Coordinate with internal teams to deploy code updates and fix system configurations
Maintain clear and up-to-date technical documentation
Ensure all tasks are completed within defined SLA windows
Qualifications:
Bachelor’s degree in Information Technology, Computer Engineering, or a related field < r>At least 3 years of experience in IT support, system administration, or helpdesk roles
Based in the Philippines with the ability to work flexible shifts, including evenings and weekends
Proficiency with remote access tools, ticketing systems, and CMS or web-based platforms
Strong problem-solving abilities and attention to technical detail
Excellent written and verbal communication skills
Proven track record of working independently and performing well under pressure
System Requirements:
Desktop/Laptop
Intel Core i5
4GB RAM for multitasking requirements
Workstation free from any Noise and Distractions
Backup Internet Connection
USB Headset with Noise Cancelling
Backup for Power Outage: Generator/UPS or Alternative Location
Benefits:
Competitive salary based on experience
Friendly, collaborative, and inclusive team culture
Opportunity to work on innovative, international digital projects
This is a long-term position where you’ll be part of an awesome team, working from home with guidance and support! < r>
For any questions, please send an email to
(Note: Applications are only accepted via the application form. Sending resumes to the Recruitment email will not be entertained.)
Location: Remote br>Employment Type: Full-Time
Experience Level: 3+ Years
Company: Teamficient - Range: $800 - $1000 (Negotiable for highly experienced candidates)
Job Overview:
We are looking for a proactive and detail-oriented IT Support Specialist to execute technical tasks, assist with development rollouts, and provide 24/7 support coverage for our client platform. This role is essential in maintaining system reliability, resolving technical issues efficiently, and ensuring timely coordination with internal teams.
Key Responsibilities:
Implement feature requests and provide technical solutions in coordination with the development team
Respond to and manage technical support inquiries, ensuring quick turnaround and resolution
Troubleshoot system bugs and escalate complex issues to the IT Manager when necessary
Coordinate with internal teams to deploy code updates and fix system configurations
Maintain clear and up-to-date technical documentation
Ensure all tasks are completed within defined SLA windows
Qualifications:
Bachelor’s degree in Information Technology, Computer Engineering, or a related field < r>At least 3 years of experience in IT support, system administration, or helpdesk roles
Based in the Philippines with the ability to work flexible shifts, including evenings and weekends
Proficiency with remote access tools, ticketing systems, and CMS or web-based platforms
Strong problem-solving abilities and attention to technical detail
Excellent written and verbal communication skills
Proven track record of working independently and performing well under pressure
System Requirements:
Desktop/Laptop
Intel Core i5
4GB RAM for multitasking requirements
Workstation free from any Noise and Distractions
Backup Internet Connection
USB Headset with Noise Cancelling
Backup for Power Outage: Generator/UPS or Alternative Location
Benefits:
Competitive salary based on experience
Friendly, collaborative, and inclusive team culture
Opportunity to work on innovative, international digital projects
This is a long-term position where you’ll be part of an awesome team, working from home with guidance and support! < r>
For any questions, please send an email to
(Note: Applications are only accepted via the application form. Sending resumes to the Recruitment email will not be entertained.)
Lo sentimos, este trabajo no está disponible en su región
1
IT Support Specialist
Quito, Pichincha
Teamficient SAS
Publicado hace 10 días
Trabajo visto
Descripción Del Trabajo
Position Title: IT Support Specialist
Location: Remote br>Employment Type: Full-Time
Experience Level: 3+ Years
Company: Teamficient - Range: $800 - $1000 (Negotiable for highly experienced candidates)
Job Overview:
We are looking for a proactive and detail-oriented IT Support Specialist to execute technical tasks, assist with development rollouts, and provide 24/7 support coverage for our client platform. This role is essential in maintaining system reliability, resolving technical issues efficiently, and ensuring timely coordination with internal teams.
Key Responsibilities:
Implement feature requests and provide technical solutions in coordination with the development team
Respond to and manage technical support inquiries, ensuring quick turnaround and resolution
Troubleshoot system bugs and escalate complex issues to the IT Manager when necessary
Coordinate with internal teams to deploy code updates and fix system configurations
Maintain clear and up-to-date technical documentation
Ensure all tasks are completed within defined SLA windows
Qualifications:
Bachelor’s degree in Information Technology, Computer Engineering, or a related field < r>At least 3 years of experience in IT support, system administration, or helpdesk roles
Based in the Philippines with the ability to work flexible shifts, including evenings and weekends
Proficiency with remote access tools, ticketing systems, and CMS or web-based platforms
Strong problem-solving abilities and attention to technical detail
Excellent written and verbal communication skills
Proven track record of working independently and performing well under pressure
System Requirements:
Desktop/Laptop
Intel Core i5
4GB RAM for multitasking requirements
Workstation free from any Noise and Distractions
Backup Internet Connection
USB Headset with Noise Cancelling
Backup for Power Outage: Generator/UPS or Alternative Location
Benefits:
Competitive salary based on experience
Friendly, collaborative, and inclusive team culture
Opportunity to work on innovative, international digital projects
This is a long-term position where you’ll be part of an awesome team, working from home with guidance and support! < r>
For any questions, please send an email to
(Note: Applications are only accepted via the application form. Sending resumes to the Recruitment email will not be entertained.)
Location: Remote br>Employment Type: Full-Time
Experience Level: 3+ Years
Company: Teamficient - Range: $800 - $1000 (Negotiable for highly experienced candidates)
Job Overview:
We are looking for a proactive and detail-oriented IT Support Specialist to execute technical tasks, assist with development rollouts, and provide 24/7 support coverage for our client platform. This role is essential in maintaining system reliability, resolving technical issues efficiently, and ensuring timely coordination with internal teams.
Key Responsibilities:
Implement feature requests and provide technical solutions in coordination with the development team
Respond to and manage technical support inquiries, ensuring quick turnaround and resolution
Troubleshoot system bugs and escalate complex issues to the IT Manager when necessary
Coordinate with internal teams to deploy code updates and fix system configurations
Maintain clear and up-to-date technical documentation
Ensure all tasks are completed within defined SLA windows
Qualifications:
Bachelor’s degree in Information Technology, Computer Engineering, or a related field < r>At least 3 years of experience in IT support, system administration, or helpdesk roles
Based in the Philippines with the ability to work flexible shifts, including evenings and weekends
Proficiency with remote access tools, ticketing systems, and CMS or web-based platforms
Strong problem-solving abilities and attention to technical detail
Excellent written and verbal communication skills
Proven track record of working independently and performing well under pressure
System Requirements:
Desktop/Laptop
Intel Core i5
4GB RAM for multitasking requirements
Workstation free from any Noise and Distractions
Backup Internet Connection
USB Headset with Noise Cancelling
Backup for Power Outage: Generator/UPS or Alternative Location
Benefits:
Competitive salary based on experience
Friendly, collaborative, and inclusive team culture
Opportunity to work on innovative, international digital projects
This is a long-term position where you’ll be part of an awesome team, working from home with guidance and support! < r>
For any questions, please send an email to
(Note: Applications are only accepted via the application form. Sending resumes to the Recruitment email will not be entertained.)
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